SHIPPING AND RETURN POLICY
Thank you for choosing eDiamonds for your exquisite jewelry needs. We strive to provide you with a seamless and enjoyable shopping experience. Please review our Shipping Policy to understand how we process and deliver your orders.
Order Processing
- All orders are processed within 3-5 business days (Monday through Friday, excluding holidays).
- Orders placed after 2:00 PM (GMT) will be processed the next business day.
Shipping Rates and Delivery Times
- We offer free standard shipping on all orders.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Available at an additional cost, with delivery within 2-3 business days.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
International Shipping:
- For international shipping inquiries, please contact our customer support.
Shipping Delays:
- eDiamonds is not responsible for delays caused by unforeseen circumstances, such as weather conditions, customs processes, or carrier-related issues.
Return Policy for Namee Diamonds
- We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a hassle-free return policy.
Eligibility for Returns:
- Items must be returned within 30 days of purchase.
- The item must be in its original condition, unworn, and accompanied by the original packaging and documentation.
Return Process
- To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
- Our team will provide you with a return authorization and shipping instructions.
Refund:
- Once your return is received and inspected, we will process a refund to your original payment method within 15 business days.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a eDiamonds error.
- For any further assistance or inquiries, please contact our customer support team at [email protected]. We appreciate your trust in eDiamonds, and we are committed to ensuring your satisfaction.
